Strategic Program

We often hear: Happy people = Happy customers.
But how to truly transform employees experiences in order to impact positively the customer and patient satisfaction, revenues and performance? With the H2X Liberty program, we help you find the answers to these questions. Our step-by-step program is specially designed to co-create with you and your teams a strategic and operational roadmap for improving customers, patients and employees experience.

H2X Liberty

From strategy to operationalisation

Do you want to put customer and patient experience at the heart of your strategy?
Do you want to optimise customers & patients journeys?
Do you want to harness the power of your customers’ voices?

Objectives

Improve customer/patient satisfaction and transform their experience to make them ambassadors of your organisation whilst ensuring teams engagement.

Content

Hands-on support over a period ranging from a few days to several months to co-create your roadmap and implement it.
3 key steps for lasting and progressive impact:

  • Patient/Customer Experience maturity assessment

  • Customer & Patient experience improvement levers identification

  • Objectives settings

  • Customer/Patient Journey mapping
  • Understand customers/Patients needs (on the basis of existing data)
  • Develo pflowlwss interactions
  • Listen to the voice of patients and customers
  • Identify moments of truth
  • Analyse root causes
  • Find solutions & resolutions models
  • Improve tools and systems
  • Share best practice

For whom ?

Executives, Leaders, team managers, and anyone within the organisation seeking to enhance customer and patient experience

GO FOR IT !