The alchemy of experiences
H2X supports you in service excellence projects impacting customer & patient experience.
The experience lived by customers and patients is mostly created through interactions with your teams and the tools you accessible to them. As employee experience and customer/patient experience occurs in parallel, if you’re not sure where to start, H2X workshops and training sessions are a fantastic opportunity to discover it. We guide you step by step to:
Design and model the customer/patient experience Develop and sustain a service-oriented mindset Foster a customer/patient-centered culture Innovate in Service Excellence Promote collaborative approaches
And that’s not all, we turn every project into a transformation opportunity for your patient & customer experiences!
H2X Discovery
Discovering the power of Customer and Patient experience
Immersive and innovative workshops that engage all functions of your organisation in the inspiring adventure of customer and patient experience. Each workshop is designed for you and with you, leading your teams to create, innovate, and transform your customers’ and patients’ journeys.
Are you looking to provide tools to enhance customer satisfaction for your teams?
Do you want to empower your employees to deliver memorable experiences to customers and patients?
Have your clients or patients provided feedback, and you want to implement a project that improves their experience and satisfaction?
Whether you’re a facility director, quality manager, team leader, or project manager, this series of workshops is specially designed for you.
In small or larger groups depending on your objectives
Sessions duration adapted to your needs (60 minutes, 90 minutes, and more)
Practical use-cases aligned with your on-the-ground reality
An adaptable and innovative framework that will strengthen teamwork
H2X Academy
Mastering Service Excellence and Customer Experience
Transformative trainings for all team members that promote service excellence, patient satisfaction, customer loyalty, and team engagement.
Customer experience resonates with you, and you want your teams to discover what it really is?
Every interaction is an opportunity to turn your customers into ambassadors; do you want to know how?
Do you want to place the patient experience at the center of your corporate culture?
Executives, team leaders, project managers, and any employees committed to improve customer and patient experience
In small groups of 8 to 12 people to facilitate exchanges
In masterclasses for a larger audience during your corporate events
Simulation of practical use cases adapted to your organisation to enable integration of the concepts in daily activities
An optimal framework to instill confidence and engagement of all participants
