H2X in a nutshell
Founded by Charlotte Calemard, H2X was born from the deep conviction that customer experience is the oxygen that support growth for organisations and businesses. The alchemy of experiences quickly emerged as a strong symbol: 2 molecules of HUMAN (teams and clients) connected to one molecule of EXPERIENCE, and there you have it..
OUR VISION
We aspire to create a healthcare landscape where every interaction is marked by excellence, empathy, and an unwavering commitment to patient satisfaction.
OUR MISSION
We transform healthcare experiences by partnering with stakeholders to enhance service excellence and customer satisfaction..
We empower healthcare stakeholders harnessing the power of a client-centric approach.
We engage stakeholders through collaborative and customised programs.
Our approach fosters flexibility and phased plans that adapt with the unique needs and preferences of each healthcare organisation.
OUR VALUES
Human-centered: We foster a welcoming and warm atmosphere, both towards clients and team members, to promote positive human relationships.
Harmony: We encourage a holistic approach to decision-making, considering the impact on both clients and internal teams as well as on the company as a whole..
Happiness: We strive to maximize the happiness and satisfaction of customers, patients, employees, and our clients’ partners.
About our founder
With over 20 years of experience in developing customer relationships, service excellence, and customer experience, Charlotte is dedicated to placing the customer at the center of your growth, development, and success.
Charlotte is a passionate leader in human relations and customer satisfaction with a visionary instinct, she combines human-centered design thinking approach with change management & operational and digital monitoring to successfully accomplish the missions she leads.